Humaini, Akhmad Arifullah (2019) Manajemen Konflik pada MAN 4 Hulu Sungai Tengah dan SMAN 2 Barabai Kabupaten Hulu Sungai Tengah. Tesis, Pascasarjana.

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ABSTRAK

Conflict is an event that cannot be avoided in life, including in educational institutions, therefore it needs to be managed properly and properly so that organizational goals can be achieved to the maximum. Based on this, the researchers are interested in conducting research with the following focus: 1) Conflict management in MAN 4 Hulu Sungai Tengah and SMAN 2 Barabai, Hulu Sungai Tengah District. 2) Supporting and inhibiting factors in conflict management in MAN 4 Hulu Sungai Tengah and SMAN 2 Barabai, Hulu Sungai Tengah District. The type of research used is field research with a qualitative descriptive approach. Data is obtained through interviews, observation, and documentation. Analysis is carried out during data collection and after all data is collected. The validity test of the data is done by techniques: credibility standards, transferability, dependability, and confirmation. The results of this study, principals as leaders have implemented conflict management in MAN 4 Hulu Sungai Tengah and SMAN 2 Barabai, Hulu Sungai Tengah District, have been well implemented, this can be seen from the existence of conflict management functions carried out by the principal, namely planning which includes the introduction of conflict resolution programs that occur jointly by the school community, organizing which includes the division of tasks for conflict resolution in schools, organizational structure of schools, mobilization which includes providing motivation, directing to the board of teachers who excel in resolving conflicts in school, and supervision which includes the leader checking what the teacher is doing and evaluating the teacher's activities. Besides that, they also applied approaches in conflict management, namely avoidance approaches, definition approaches and confrontation approaches, and conflict resolution by using several approaches, namely deliberation, third party interference, confrontation, compromise and bargaining or bargaining. The supporting and inhibiting factors in conflict management in MAN 4 Hulu Sungai Tengah and SMAN 2 Barabai are communication and coordination carried out by each school towards the school community, so that the handling of conflicts in schools can be carried out properly, and with the existence of these conflicts can increase synergy between individuals and groups.

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