This study was aimed to identify the critical success factor in e-learning
based on students’ perception in university level. This study used
descriptive quantitative and the data were analyzed using Exploratory Factor
Analysis in SPSS. Data were collected from 100 english department
students at several universities in Banjarmasin there are Lambung
Mangkurat University, Antasari State Islamic University, University of
Muhammadiyah Banjarmasin, and STKIP PGRI Banjarmasin. The finding
of this study showed that there are 4 critical succes factor according
student’s perception in university level, the first factor of critical success
factor is technology characteristic with indicators sorted from 3 highest
value consist of overall, the website was easy to use, availability of online
communication tools and easy access to internet. Second is e-learning
system and content with indicators sorted from 3 highest value consist of the
learning material is up-to-date, the design of the e-learning components to
be good and availability of communications with the instructor in the e
learning system. Third factor is instructor characteristic with indicators
sorted from 3 highest value consist of the clarity of instructor’s explanation
of the e-learning component is clearly, instructor be able to motivate the
students for use the e-learning system and instructor be able to use the e
learning system effectively and the last factor is students’ characteristic with
indicators sorted from 3 highest value consist of the e-learning encourages
to participate more actively in the discussion, the students most initiated in
the discussion, and the e-learning encourages students search for more
learning materials then the traditional method (offline class). The researcher
give suggestions that the instructor as a facilitator have to maximizing the
most factor (technology characteristic) that make e-learning success and
conduct the evaluation for the lowest factor (students’ characteristic) in
order to make e-learning more successful.