ABSTRACT
The increasing rate of Internet users and the adaptation to technology are
threatening security. The most prevalent threat is phishing, which uses social
engineering attacks to mislead users to reveal confidential and sensitive information
such as usernames and passwords. Phishing is a type of e-mail fraud in which an
intruder poses a trustworthy or trusted source by clicking on a link or opening an email attachment to deceive the recipient. Phishing e-mails are those that employ both
social engineering and technological tricks. It is essential to use e-mails today because
almost every person in the world has to use them, whether personal or business. The
truth is that anyone who has used e-mails may be a possible target for cybercriminals.
User factor is an essential element in a phishing e-mail. In this study, interviews were
conducted to get the user factors involved in a phishing e-mail. The findings show that
the user factors are demographic, behaviour, weapons of influence and e-mail
contents phishing e-mail.