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English Learning Methods Used By Barista At Naya Coffee Shop Rantau

Saubari, Ahmad (2025) English Learning Methods Used By Barista At Naya Coffee Shop Rantau. Skripsi, Tarbiyah dan Keguruan.

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ABSTRAK

The use of English in the workplace is increasingly crucial, especially in service sectors such as coffee shops, which serve customers from diverse cultural and linguistic backgrounds. Baristas, as the spearhead of service, are not only required to be proficient in preparing coffee but also to be able to communicate effectively, including in English. However, baristas often learn English spontaneously and informally, rather than through formal education. This phenomenon is interesting to further study to understand how they learn the language in a real-world work context. This study aims to uncover the methods baristas use at Naya Coffee Shop to learn English and the difficulties they encounter during this process. A descriptive qualitative approach was used in this study, with data collection techniques including observation, in-depth interviews, and documentation. Data analysis draws on language learning theories such as the Audiolingual Method, Communicative Language Teaching (CLT), Content and Language Integrated Learning (CLIL), Immersion, and the concept of English for Specific Purposes (ESP) relevant to the barista profession. The results indicate that baristas tend to rely on hands-on learning methods, such as CLT and Immersion, as they align with communication needs in the workplace. Formal methods such as Grammar-Translation and Blended Learning were not used due to their lack of relevance in their work context. The main obstacles baristas face in learning English include limited vocabulary, low self-confidence, and the pressure of serving foreign customers. These findings emphasize the importance of a work-based, hands-on, and practical language learning approach to support English language development in professional settings.

Item Type: Skripsi
Subjects: L Education > L Education (General)
Divisions: Fakultas Tarbiyah dan Keguruan > Tadris Bahasa Inggris
Depositing User: FAHMI FAHMI FAHMI
Date Deposited: 28 Jul 2025 08:34
Last Modified: 28 Jul 2025 08:34
URI: http://idr.uin-antasari.ac.id/id/eprint/29840

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